Pediatrics IT Center
The Pediatrics Information Technology (IT) Center provides personal computer, mobile device, networking, web site, and server support/services for the Department of Pediatrics.
The Pediatrics IT Center supports approximately 650 desktop users consisting of faculty, staff, lab technicians, researchers, and students. Our friendly and courteous team is here to help you with any of your information technology needs.
If you are experiencing problems with your computer, printer, network, etc., we're here to help. You can submit and check on support requests using our automated HelpDesk system.
In general, we strive to resolve open tickets within the first 24 hours after submission through the ticketing system. If a ticket cannot be closed out within that period, we will contact the affected user, let the user know if we have been able to implement a temporary fix, and project an estimated time as to when a final resolution will be in place. In addition, mitigating work stoppage issues will have a priority over routine request resolution.
Standard Requests (non-emergency)
- If at all possible, please place requests using our online helpdesk ticketing system. Request details can be entered into this online system, and ticket progress can also be checked online.
- Helpdesk tickets can also be submitted via email, at firstname.lastname@example.org. If you are a mobile user experiencing an issue, this may be your preferred method for submitting a request.
Elevated and Emergency Requests
- During Normal Business Hours: For critical, work stoppage issues, or if a computer is not available to submit a ticket or an email, you can also submit a ticket by calling our phone line at 352-273-5808. If you make the request by phone, we may ask you to assist us by placing a ticket in the online system as a backup.
- After Hours and on Weekends: For critical, work stoppage issues, please page our 24-hour pager at 352-413-1941. One of our staff will respond to your page within 15 minutes and provide elevated support to resolve your issue.